Ladybug Learning
Terms and Conditions

Enrolment Policy

Classes are booked on a first-come, first-served basis and are not transferable to another student. All sessions are held at our premises and will run according to the agreed schedule. Any changes will be communicated to parents or carers in advance via the contact email provided, at least 2 hours, prior to the session.

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Payment of term fees is required in advance of attendance. If your child stops attending without notification, you will still be responsible for the fees, as this holds their place in the class and prevents us from offering it to another family. Ladybug Learning reserves the right to refuse classes to enrolled students if fees are not paid in advance - at least 24 hours prior to the holiday workshop starting and at least 10 business days prior to term classes starting.

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A 10% discount is available for a second and any subsequent enrolment, applicable only to siblings from the same household.

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Enrolment is secured on a term basis. Once enrolled, your child will remain in that class unless you notify us otherwise. At the end of the current term, your child will be given priority to be enrolled in the same class for the following term. An invoice will be issued with payment due at least 10 business days prior to term class starting or you will forfeit your spot in that class.

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It is your responsibility to ensure that enrolled students attend their scheduled classes or notify us of their absence (see the Cancellation Policy for details).

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Please note that class teachers may change without notice. While we strive for consistency in teaching staff, this may not always be possible due to illness or other circumstances.

 

Cancellation Policy

Due to high demand for certain classes and time slots, maintaining 100% attendance is crucial. Our teachers carefully plan each class to meet the individual needs of every child, so regular attendance is essential for your child's progress.

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If you are unable to make a class or workshop, it is your responsibility to notify Ladybug Learning of your intended absence via email at hello@ladybuglearning.com.au by 9pm the evening prior to your enrolled class.

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Failure to notify us in time will result in losing your class spot, as this policy ensures fairness and allows other students the opportunity to book into that class. If not notified by 9pm the evening prior, the full fee for the class or workshop will be charged, and no makeup sessions will be available.

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Cancellations made by 9pm the evening prior will provide you the chance to attend a makeup session. Every effort will be made to book a makeup session for your child. 

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If this makeup session is for a term class, we will try to schedule it within the same week, recognising that lessons are sequential and build on one another. If this makeup session is for a holiday workshop, it must be within the week of the holiday workshops. If this is not possible, full fee for the holiday workshop missed will be charged.

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Students are expected to attend sessions until the end of the term. Cancellations before the term concludes will incur a fee of 50% for all remaining sessions. A written notice to hello@ladybuglearning.com.au at least 10 business days prior to cancelling your enrolment needs to be provided for a 50% refund of all remaining sessions.

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To maximise the benefits of their lessons, please ensure your child is prepared and ready to start on time, as missed time cannot be made up.

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Ladybug Learning will strive to run all scheduled sessions but reserves the right to cancel if necessary. If a session is cancelled due to unforeseen circumstances, you will be notified via phone or email. In such cases, an alternative makeup class will be offered; if not possible, a credit or full refund will be issued.

All materials used at Ladybug Learning are only for personal use for purposes of our classes and workshops and cannot be reproduced or sold without our permission.

 

Refund Policy

Ladybug Learning enrolment fees are non-refundable for non-attendance. No deductions will be made due to absence, as session expenses remain unchanged during a student's temporary absence.

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Enrolment fees are also non-refundable if services cannot be provided due to circumstances beyond our control (e.g., emergencies, enforced evacuations). We will only provide a refund of fees paid if we are unable to continue to provide the services to you, or if we deem (in our absolute discretion) it is reasonable to do so. If a student leaves Ladybug Learning before the term concludes, a written notice to hello@ladybuglearning.com.au must be provided at least 10 business days prior for a 50% refund of all remaining sessions.

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In the event of enforced closures (e.g., due to COVID restrictions), we reserve the right to conduct classes online. Online classes will be considered a continuation of your normal class. For any classes that cannot be provided, either in-person or online, credits will be applied to your account. If this occurs during the final term, we will fully refund class fees for any classes not provided.

 

Student Information Policy

You are responsible for ensuring that the student information provided to Ladybug Learning is accurate and up to date. Please inform us of any changes to student information or your contact details via email on hello@ladybuglearning.com.au.

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By enrolling, you acknowledge and accept that Ladybug Learning is authorised to use the information you provide for the following purposes:

• Enrolling the named student(s) at Ladybug Learning;

• Informing you of any changes to enrolment or session details;

• Contacting you for general consent, authority, advice, or information;

• Reaching out in case of an emergency or to seek medical instructions;

• Providing updates on the progress of enrolled students;

• Sharing updates about the operations of Ladybug Learning; and

• Any other necessary or relevant purposes related to our services.

 

General Conduct and Expectations Policy

Ladybug Learning is not responsible for any damage to or loss of property brought onto our premises by enrolled students or their families. We advise that students refrain from bringing valuable items to classes. It is your responsibility to ensure that personal belongings are clearly labelled.

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You must ensure the health and safety of enrolled students before and after their scheduled classes. Timely drop-off and pick-up are crucial. If you are more than 10 minutes late to pick up your child, a fee of $1 per minute will be charged. If you are more than 30 minutes late and cannot be reached, we are obligated to notify the police.

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Please inform us of any medical conditions or illnesses of enrolled students that require specific treatment. For the health and wellbeing of all students and staff at Ladybug Learning, you will be notified and asked to pick up your child if they are requiring medical attention or unwell. In case of an emergency, we will contact emergency services (000). You acknowledge that you are fully responsible for any medical expenses incurred for monitoring or treating enrolled students.

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While we aim to provide a safe environment, Ladybug Learning is not liable for any natural disasters, accidents, injuries, or other liabilities incurred by enrolled students beyond what is stipulated by law.

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If, in the opinion of any staff member, your child displays threatening or dangerous behaviour to another student, themselves or any member of staff, you will be called immediately and your child may be asked to leave the premises of Ladybug Learning.

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You agree to release us from any claims or actions brought against Ladybug Learning by enrolled students, family members, or other parties in relation to natural disasters, accidents, or injuries, except as required by law.

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Nothing in these terms is intended to limit or exclude any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

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Subject to the extent permitted by law, all terms, guarantees, representations or conditions which are not expressly stated in these Terms and Conditions are expressly excluded.

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Privacy Policy

Your personal information:

• Will not be sold to any other party for whatever purpose. Your information will not be accessible to any telemarketing or direct mail agencies.

• May be used in the course of day-to-day business such as coordination of teachers and students by us

• Maybe be used in the recovery of outstanding payments

• Will be kept absolutely confidential by us and will not be given to any other party except as agreed by you in the course of business terms and conditions, or if formally requested by law enforcement agencies

• May be used by us for following up on feedback submitted by you

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Updated Oct 2024